berso88 Privacy Policy

1. Introduction

This Privacy Policy describes how berso88 (referred to throughout as "berso88", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", or "Player") who access or use the berso88 online casino and sports betting platform at berso88.net and any related mobile interfaces (collectively, the "Platform").

berso88 is committed to protecting the privacy and security of all personal data entrusted to us by our players across the Philippines — whether you are based in Metro Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago. We process personal data in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as overseen by the National Privacy Commission (NPC).

By registering a berso88 account, accessing the Platform, or otherwise providing your personal information to berso88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you must not use the berso88 Platform.

This Privacy Policy should be read together with the berso88 Terms and Conditions, which govern your overall use of the berso88 Platform.

2. Personal Data We Collect

berso88 collects only the personal data that is necessary and proportionate to operate a licensed online casino and sports betting platform in the Philippines. The categories of personal data we collect are set out below.

2.1 Registration and Account Data

When you create a berso88 account, we collect: your full legal name, date of birth, gender, email address, Philippine mobile number, home address (city and province), and a username and password of your choosing. This information is required to establish and manage your account.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under Philippine gaming regulations and anti-money laundering (AML) law, we collect copies of government-issued identity documents. Acceptable documents include your PhilSys National ID, Philippine passport, LTO driver's license, SSS/GSIS card, or PRC ID. We may also request a selfie or short video for liveness verification purposes.

2.3 Financial and Transaction Data

We collect details of all financial transactions conducted through your berso88 account, including: deposit amounts and timestamps, withdrawal requests and processing records, GCash account numbers, PayMaya account numbers, BPI/BDO/Metrobank account details (last four digits and account holder name only), transaction reference numbers, and your berso88 account balance history. All amounts are recorded in Philippine Peso (₱).

2.4 Gameplay and Betting Data

We collect a complete record of your activity on the berso88 Platform, including: games played (slots, live dealer, bingo, fishing arcade), bet amounts and outcomes, sports markets wagered on, session start and end times, game preferences, and bonus and promotion usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access the berso88 Platform, we automatically collect technical data including: IP address, device type and model, operating system and version, browser type and version, mobile network information, screen resolution, and time zone. This data helps us optimize platform performance and detect fraudulent access.

2.6 Communications Data

If you contact berso88 customer support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

berso88 collects personal data through the following methods:

• Directly from you — when you register a berso88 account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account profile.
• Automatically through the Platform — via cookies, web beacons, session tracking technologies, and server logs when you browse or interact with any part of the berso88 website or mobile interface. See Section 8 for full details on cookies.
• From third-party payment providers — GCash, PayMaya, BPI, BDO, and Metrobank transmit transaction confirmation data to berso88 when you complete a deposit or withdrawal. This data is limited to transaction reference numbers, amounts, timestamps, and payment method identifiers.
• From identity verification services — berso88 may use third-party KYC verification platforms to cross-check the identity documents you submit against Philippine government databases, in compliance with AML regulations.
• From fraud prevention and risk management services — berso88 uses third-party tools to detect suspicious login patterns, unusual betting behavior, and potential account compromise. These tools may process IP address and device fingerprint data.

4. How We Use Your Personal Data

berso88 processes your personal data only for specific, legitimate purposes that are directly related to operating a safe, legal, and enjoyable online casino and sports betting platform in the Philippines. The table below summarizes each processing purpose and its legal basis under the Philippine Data Privacy Act.

5. Sharing Your Personal Data

berso88 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your personal data only in the following limited circumstances, and only to the extent necessary for the specified purpose:

5.1 Payment Service Providers

We share transaction data with GCash, PayMaya, BPI, BDO, and Metrobank for the sole purpose of processing your deposits and withdrawals. These providers are bound by their own data privacy policies and Philippine financial regulations.

5.2 Identity Verification and KYC Providers

We may share your identity documents and personal details with authorized third-party KYC verification service providers for the purpose of identity authentication and AML compliance. All such providers are contractually required to handle your data in accordance with the Philippine Data Privacy Act.

5.3 Regulatory and Law Enforcement Authorities

berso88 is required by Philippine law to share certain data with regulatory and law enforcement authorities when lawfully requested. This includes disclosures to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and any other Philippine government agency with lawful authority to request such information. berso88 will not disclose your data beyond what is required by applicable law.

5.4 Fraud Prevention and Security Services

We may share IP addresses, device identifiers, and behavioral data with fraud prevention platforms to protect the berso88 Platform and its players from unauthorized access, account takeover, and financial fraud. No directly identifying information such as your name or government ID is shared with these services.

5.5 Professional Advisers

We may share your personal data with our legal counsel, auditors, and professional advisers where strictly necessary for the provision of legal, audit, or compliance services. These parties are bound by confidentiality obligations.

6. Data Retention

berso88 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and registration data: Retained for the lifetime of your active berso88 account plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• KYC identity documents: Retained for a minimum of five (5) years following account closure, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay and betting history: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent plus one (1) year, to document compliance with your preferences.

At the end of the applicable retention period, berso88 will securely delete or anonymize your personal data in accordance with our internal data destruction procedures.

7. Data Security

berso88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile app and berso88 servers.
• AES-256 encryption for sensitive personal data stored in our databases, including KYC documents and financial records.
• Multi-factor authentication (MFA) available for all berso88 player accounts and mandatory for all internal administrative access.
• Role-based access controls ensuring that berso88 staff can only access the personal data necessary for their specific job function.
• Regular penetration testing and security audits conducted by independent cybersecurity firms.
• 24/7 intrusion detection and monitoring of berso88 systems and network infrastructure.
• Secure data centers with physical access controls, redundant power systems, and environmental protection.

8. Cookies & Tracking Technologies

The berso88 Platform uses cookies and similar tracking technologies to operate key platform functions, analyze usage patterns, and where you have consented, to deliver relevant promotional content. A cookie is a small text file stored on your device by your web browser when you visit a website.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your berso88 account, security cookies that prevent cross-site request forgery (CSRF), and load balancing cookies. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and notification preferences. These improve your berso88 experience but are not strictly required.
• Analytics cookies: Collect anonymized data about how players navigate the berso88 Platform — which pages are visited most, how long sessions last, and where players encounter errors. This data helps berso88 improve the Platform.
• Marketing cookies: Used only if you have consented to receive personalized promotional content from berso88. These cookies track your game preferences to help us send relevant bonus offers. You can withdraw consent at any time through your account settings.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling strictly necessary cookies will impair your ability to use the berso88 Platform, including logging in and completing transactions.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by berso88. We are committed to honoring these rights promptly and without unnecessary delay.

• Right to be informed: You have the right to know what personal data berso88 collects about you, why we collect it, and how it is used — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data berso88 holds about you, including your account data, KYC records, transaction history, and gameplay logs.
• Right to rectification: If any personal data berso88 holds about you is inaccurate or incomplete, you have the right to request its correction. You can update many account details directly through your berso88 account dashboard.
• Right to erasure (right to be forgotten): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to berso88's legal obligations to retain certain data under Philippine AML and gaming regulations.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe such processing unfairly impacts your rights.
• Right to complain: If you believe berso88 has processed your personal data in violation of the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the berso88 Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will acknowledge your request within three (3) Philippine business days and aim to fulfill it within fifteen (15) business days, subject to identity verification and any applicable legal constraints.

10. Minors & Age Restriction

berso88 does not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register a berso88 account or use the Platform in any way.

If berso88 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated account, delete the personal data without undue delay, and refer the matter for investigation in accordance with our age verification procedures.

If you are a parent or guardian and believe that your child under 21 has provided personal data to berso88, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Privacy Policy

berso88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine laws and regulations, or the structure of the berso88 Platform. All changes will be effective from the date the updated Privacy Policy is published at berso88.net/privacy-policy.

When we make material changes to this Privacy Policy — for example, changes that affect how we use your data or the rights available to you — we will notify you by email to your registered address and by displaying a prominent notice on the berso88 Platform for a period of not less than fourteen (14) days before the changes take effect.

Your continued use of the berso88 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure as described in the berso88 Terms and Conditions.

The date at the top of this page always reflects when this Privacy Policy was last updated. We recommend reviewing this page periodically to stay informed.

12. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way berso88 handles your personal data, please contact our Data Protection Officer (DPO) through any of the following channels:

• Email (DPO): [email protected] — please use subject line "Privacy Policy Inquiry" or "Data Subject Rights Request"
• Live Chat: Available 24/7 inside your berso88 account dashboard after login
• Response Time: We aim to acknowledge all privacy-related inquiries within three (3) Philippine business days

Our Filipino-speaking support and compliance team is available around the clock, including Philippine public holidays. We take all privacy concerns seriously and will investigate every inquiry thoroughly.